Services

Consulting

Systems Engineering

As part of our consulting practice, we provide full lifecycle systems implementations and utilize our system engineering knowledge base. Our approach to systems engineering is based on the International Council on Systems Engineering (INCOSE) standards which provide an end-to-end solution from designing and architecting a system all the way through roll out. Our team of experts will work directly with you and your vendors to manage risks, gather and validate requirements, define hardware and software specifics for optimal use, and be a part of the project leadership to ensure a successful outcome for all resources involved.

 


Whatever your enterprise requires to get to the next level, we have an expert who can deliver it.

Project Management Office

A project management office (PMO) is one of the most vital resources that every project and organization needs to be successful. A PMO is the center of a company’s project management organization and is put in place to ensure all projects are being executed in a similar manner. By utilizing a PMO, projects can be tracked against similar KPI’s, risks and issues can be managed according to set guidelines, standardized policies and procedures can be put into place, and budgets can be tracked at the project, program, and even company level. Without a PMO in place, many companies tend to lose sight of projects and are unaware of everything that is going on within their own organization. Our PMI certified specialists are available whether you need help setting up a new PMO, revamping and overhauling an existing operation or even manage and execute the full range of activities within your PMO as a service.

Business Process Transformation

Changes to technology introduce new challenges into a company’s way of working as well as opportunities to improve outdated business processes. Our team of experts examines the current business processes in place to assess the flow of information and hand-off between various groups. Our business process transformation efforts then apply best practices to define a future state that takes full advantage of your investment, and automates workflow throughout the organization.

Asset Management

Today more than ever, both commercial and public sector entities face challenges across their asset base whether it be regulatory demands, industry accreditation against ISO 55000X standards, or vertical specific legislations such as MAP21 and state or good repair; Lumenor stands to assist in these and other leading challenges as we lead our customers through a digital transformation of their Enterprise Asset Management solutions

Organizational Change Management

Organizational Change Management (OCM) is one of the most important aspects of a project to manage when any significant change is going to occur within an organization. Procuring the best software or installing a flawless new system for your employees is a great step in moving your company to the next level. However, to ensure adoption and thus achieve the business case, it is imperative to address the organizational change aspects. The size of the change for those employees and the learning curve of a new system is often overlooked and only managed towards the end of the change. With our Prosci-Certified consultants at LCG, we know the benefit of OCM and we know the challenges major changes will bring. We get OCM involved from the beginning of the project through the finish line and utilize our knowledge base to be able to provide a streamlined approach to change.

Capacity On Demand

At LCG, we provide resources on demand to meet your capacity needs for any level of service. Our unique offering of Capacity on Demand (COD) gives you access to the appropriate and qualified resources, at the right time, and for the length required. We specialize in finding resources with the specific skills requirements that your organization needs.

Systems

Systems Assessment

As we enter the digital technology era and see increasing customer demand for companies to keep up with new technology standards, companies are taking a deep look at how they can improve their technology systems to meet digital demands. Systems are frequently siloed, often with hundreds of legacy systems operating in their own spaces without a holistic view of the entire company or system architecture.

 


Lumenor has years of experience helping companies to assess their current systems and design a scalable system for the future. To understand and meet your needs for the future, Lumenor will take your company through a system review and improvement process that will define your key business goals, identify current challenges in both business and system integrations and processes, define requirements, and advance systems to meet or exceed industry standards. As a product of the system review and improvement process, we provide details of your current systems and processes and specify actions that can move you into best practices. Actions may include suggesting new software, new integration points, improved business process opportunities with current systems, and improved business process opportunities when new systems are established

Implementation

Lumenor has the experience and resources available to implement new software and business processes. Our software implementation team has end-to-end experience in implementing software across multiple industries and multiple products. Whether Lumenor has done a system assessment and provided you guidance on new software, or you have procured the software of your choice, the way you implement it can test your infrastructure and team. Our experience within similar industries gives us an advantage, as we can point out roadblocks and difficulties other clients have experienced. We have seen the challenges and overcome them, and we continue to improve each time. While systems are the main focus of an implementation, often the users of the systems are forgotten until the system goes live. Lumenor not only implements systems, we also capitalize on our knowledge base to help ease employee challenges through our Change Management and Training.

Data Services

With the advancement of IoT, mobile technology platforms, and ability to collect and store massive amounts of data from multiple sources, companies are challenged by how to manage that data and get a meaningful understanding of what it means. Without the ability to easily merge and combine data from multiple sources into one location, you may spend months or even years trying to understand the data and form a meaningful output. Lumenor provides valuable data services with our ability to develop, analyze, and maintain large amounts of data along with our understanding of the data and data sources. We have in-house expertise with proficiency in knowing how to analyze and present the data in meaningful ways.

Intelligent Transportation Systems

As companies and other large organizations update their operations into the digital era, they face the challenge of knowing which data to collect, how to analyze that data, and how to plan the future based on intelligent analysis of that data. Intelligent Transportation Systems (ITS) are systems specifically designed to help organizations collect and analyze the enormous quantities of data that will, in turn, allow them to make calculated, strategic plans. The Internet of Things (IoT) gives companies access to nearly every important piece of information a company needs to know about its transportation assets. With an ITS and IoT system in place, companies are now able to seamlessly merge data and produce valuable information from various components that previously required vast amounts of time and manual intervention. Vehicle locations, impending asset maintenance, scheduling details of work, traffic signaling and outages, and more can now be combined into one system known as the ITS. By combining these data, companies get a quick view of financially fit areas and problem areas, past, present, and future. They can then use ITS to prepare for future maintenance and predict and prevent failures.

Electronic Payment Systems

Electronic Payment Systems (EPS) is an automated payment system that helps organizations, typically in the transit industry, collect passenger payments and deliver real-time data concerning usage of the service. EPS can be implemented at fare gates and boxes, ticket vending machines, and other passenger entry points or areas where a service is provided. Collecting passenger information in real time allows organizations to quickly understand where and when travelers are using their services. Businesses can identify the peaks and valleys of customer pass-through rates daily, weekly, monthly, or even down to the hour if needed. This level of detail gives the organization the data required to analyze and find ways to improve customer service and increase revenue. To fully understand the benefits of an EPS, a company must have a strategic plan of action for implementation and for the future.